FREQUENTLY ASKED QUESTIONS

  • How many people are in a group?

    The Mine: 4-8 people The Pyramid: 4-8 people Oz: 4-8 people The Ruins: 4-8 people Abandoned Station: 4-8 people The Castle: 4-8 people
  • How do I book?

    You can find an availability calendar on each room page. To see a list of all available openings today, click here.

  • What is the price to participate?

    The price per person is $25 (INCLUDING TAXES) with a minimum of 4 paid admissions per booking.

  • What forms of payment are accepted?

    A credit card is required when reserving your group online; Visa, MasterCard or American Express. You may pay with Debit or Credit card on the day of the event. We are currently not accepting cash.

  • How much is the deposit?

    The deposit is equal to the cost of one person’s admission and is required to reserve a room for your team. All other participants can pay on the day of the event.

  • If we decide to cancel, is the deposit refundable?

    To encourage guests to stay home when ill, we have adjusted our cancellation policy. Guests may cancel by giving us a call at 204-615-7717. Bookings cancelled 24 hours or more prior to the start of your booking will be refunded. Bookings cancelled less than 24 hours prior to the start of your booking will have the deposit placed on file to be used at a future date. Not attending a booking without notice will result in a loss of your deposit.

  • If I'm locked in, what happens if I have to go to the washroom?

    Our facility has washrooms, but not in the rooms. The door you entered through remains unlocked to be used for both washroom breaks and in the unlikely case of an emergency.

  • What if we don't escape, are we still locked in?

    No. You will always be let out of the room at the end of the 60 minutes.

  • Is this activity good for kids?

    Kids are allowed and encouraged! We have created a beginner version of some of our rooms: The Pyramid, Abandoned Station, The Ruins and Oz. These themes are not scary and are age appropriate. These beginner versions would be appropriate for kids 9 and up and are great for birthday parties, sports teams, school trips and family outings. Please select “beginner version” when booking or give us a call. Kids 6 and older are $25 per person including taxes and kids 5 and under are free with the minimum number of paid admissions for the room.

    Kids can attend our other escape rooms, however, the clues and puzzles are more advanced and will be very challenging for children under 12. We are happy to provide extra clues to groups of kids to ensure they still have a fun experience despite puzzle difficulty. Please note, The Mine is scary and kids under the age of 16 do require a parent or guardian in the room with them.

  • Do Kids Require An Adult in the Room?

    We do not require a parent or guardian to go into the rooms with kids except for The Mine. This room is scary and kids under the age of 16 do require a parent or guardian in the room with them.

  • Is the experience scary?

    No, most of our rooms are not intended to be scary. However, in order to create a more engaging experience for our guests, we have added some props meant to induce a feeling of adrenaline and excitement. (Please note that The Mine is the exception; this room is designed to be scary.)

  • Will I feel claustrophobic inside the room?

    All of our rooms are quite large and all have an emergency exit that remains unlocked.

  • Where can I park?

    There is plenty of FREE parking in our plaza!

  • Can I stop by to book an appointment or see if there is a spot right away?

    Due to COVID 19, we currently do not allow drop-ins for escape rooms. Please check online for available bookings or give us a call at 204-615-7717.

  • How early should we arrive?

    Please arrive 10-15 minutes early.

  • Is your facility wheelchair accessible?

    Yes. Our facility as well as the Abandoned Station is wheelchair accessible. Several rooms have elements that can be adjusted in a way which may meet your needs. Please give us a call at 204-615-7717 for more details.

  • For the room we booked, the website specifies that only a certain number of people can be in a room. Can we fit in just one more?

    At this time, we are not permitting groups to exceed the room maximums.

  • I want to book a room, but I don’t have the minimum amount of people required for the room I want to do. Can I do the room with less than the minimum?

    Yes. You can do any of our rooms with less than the minimum amount, however, you are still required to pay for the room’s minimum occupant requirement. What this means is that a room that requires at least 4 people will cost at a minimum $100 even if you decide to attempt it with 3 or less.

  • Do you have birthday party packages?

    We love to be a destination of choice for birthday parties, however, we currently do not have birthday party packages or a party room. When someone celebrates their birthday with us, we just provide the escape room experience. There are several restaurants nearby that may be appropriate for the rest of your party.

  • Can we come with a large group during COVID-19?

    During COVID -19, room times are staggered and will remain so, even for large group bookings. If you have multiple rooms booked, please keep in mind that people will only be allowed into the building at the start time for their particular room. Therefore, please either have a vehicle to wait in or stagger your arrival. We want to avoid having large groups waiting outside the door.

  • I’m new to escape rooms. Will I find this activity too challenging?

    Our rooms are created to provide everyone with a challenging but not frustrating experience. Our facilitators are always watching and will make sure you are never stuck on any one puzzle for too long. That being said, we do have a beginner version of The Pyramid, Abandoned Station, The Ruins and Oz. The beginner version is a great option if you want to ease your way into escape rooms with a room that is a little less challenging. The beginner version can be selected at the time of booking.